Annual Maintenance Contracts (AMC)
Structured AMC services for ITSM platforms (ServiceNow, BMC Helix, Atlassian) and IT infrastructure (desktops, laptops, servers, networks). Certified engineers on monthly retainer or pay-as-you-go.
🖥️ ITSM Platform AMC
Ongoing support for the enterprise platforms we build, deploy, and manage
ServiceNow AMC
Ongoing support for your ServiceNow instance – workflows, integrations, upgrades, and user support.
- Platform health monitoring
- Bug fixes & minor enhancements
- User access & permissions
- Integration troubleshooting
- Version upgrade support
BMC Helix AMC
Maintenance and support for BMC Helix instances including BHOM, TSSA, and BCM modules.
- Instance health & optimization
- BHOM/TSOM support
- Data integrity checks
- User training support
- Monthly health reports
Atlassian & SharePoint AMC
Support for Jira, Confluence, JSM, SharePoint Online, and Power Apps.
- Jira/Confluence instance health
- SharePoint site maintenance
- Plugin & add-on updates
- User access management
- Migration support
👨💻 Engineer on Demand
Certified engineers available when you need them – monthly retainer or pay-as-you-go
Monthly Retainer
- Dedicated certified engineer
- X hours/month included
- Priority response
- Monthly health report
- Best for predictable needs
Pay-as-You-Go
- Engineer only when you need
- No minimum commitment
- 4-hour response SLA
- Billed weekly or monthly
- Best for occasional needs
Block Hours
- Bulk hourly rate discount
- Valid for 6 months
- Shareable across team
- Unused hours rollover
- Best for project support
🖥️ IT Infrastructure AMC
For desktops, laptops, servers, and networks – ideal for government and institutional environments
Essential AMC
- Desktop & Laptop Support
- OS, Antivirus & Patch Updates
- Remote Support (Business Hours)
- Scheduled Preventive Maintenance
- Quarterly Health Checkups
Business AMC
- All Essential AMC features
- Network (LAN / Wi-Fi) Support
- Priority Remote & On-Site Support
- Defined SLA & Escalation Matrix
- Monthly Performance Reports
Enterprise AMC
- End-User, Server & Infrastructure Support
- On-Site & On-Call Support Coverage
- SLA-driven Response & Resolution
- Compliance-ready Documentation
- Dedicated Account Manager
Facing IT Downtime or Support Gaps?
Our AMC Services Ensure Business Continuity
Anvigya Digital Services provides structured Annual Maintenance Contracts (AMC) for ITSM platforms (ServiceNow, BMC Helix, Atlassian) AND IT infrastructure (desktops, laptops, servers, networks).
📌 How Our AMC Works: You hold the software licenses (ServiceNow, BMC, Atlassian, Microsoft). We provide certified engineers for ongoing support, maintenance, and troubleshooting. Hardware replacement parts billed at actual cost unless included in agreement.
Ideal for offices, institutions, enterprises, and government departments that require predictable IT support with minimal disruption.
